Refund policy
30-Day Satisfaction Guarantee
At Haulo™, we are committed to delivering high-quality products and a smooth shopping experience.
If for any reason you are not satisfied with your purchase, you may request a return within 30 days of receiving your order.
To begin a return request, please contact our support team:
Our customer support team is available 24/7 and will guide you through the return process.
Order Cancellation Policy
Orders are processed quickly to ensure fast shipping.
You may request to cancel your order within 6 hours after placing it.
Once an order has been processed or shipped, it can no longer be canceled.
In this case, you may request a return after receiving the item.
Return Eligibility
To qualify for a return, items must meet the following conditions:
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The request is made within 30 days of delivery
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The item is unused and in original condition
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The item is returned in its original packaging
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The product is not damaged due to misuse
Haulo™ reserves the right to refuse returns that do not meet these conditions.
Return Shipping
Customers are responsible for return shipping costs, unless the item arrives damaged or incorrect.
Original shipping fees are non-refundable.
All returns must receive prior authorization from Haulo™ support before being shipped back.
Returns sent without authorization may not be accepted.
Refund Process
Once your returned item is received and inspected, we will notify you by email regarding the approval of your refund.
If approved:
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Refunds will be issued to the original payment method
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Processing time may take 7–14 business days, depending on your bank or payment provider
Please note:
Due to payment processing fees, transaction costs, and operational expenses, refunds may be issued for 60–80% of the original order value.
Exchanges
Haulo™ does not offer exchanges.
If you would like a different size, color, or product, please place a new order through our website.
Damaged or Incorrect Items
If your item arrives damaged or incorrect, please contact us within 5 days of delivery.
Please include:
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Your order number
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Photos of the product and packaging
Once verified, we will arrange a replacement or appropriate resolution.
Non-Returnable Items
The following items are not eligible for return:
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Used items
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Items returned without original packaging
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Orders returned without authorization
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Bulk orders or promotional clearance items
Policy Updates
Haulo™ reserves the right to update or modify this policy at any time.
By purchasing from Haulo™, you agree to this Return & Refund Policy.
Contact
If you have any questions, please contact us: